Refund and Returns Policy

At Martinezzz Sleep, we strive to provide you with the highest quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Returns:

- You have a 30-day period from the date of delivery to request a return of your item.

- To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

- To initiate a return, please contact our customer service team via email or phone. Provide them with your order number and the reason for the return.

- Once your return is approved, we will provide you with return instructions.

- Please pack the item securely and attach the provided return shipping label.

- After we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.

- If approved, your refund will be processed and the amount will be credited back to your original payment method within 7-10 business days.

2. Exceptions:

- Personalised or custom-made items cannot be returned or exchanged unless there is a manufacturing defect.

- Mattresses, mattress toppers, and pillows cannot be returned for hygiene reasons, unless they are deemed defective.

- Defective items must be reported within 14 days of delivery.

Note: The customer is responsible for the return shipping costs, except in the case of a defective item or an error made by Martinezzz Sleep.

If you have any further questions or concerns regarding our Returns and Exchange Policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products.

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